Introduction:
As the Senior UX Designer for the AVI GO project, a B2B-oriented chatbot powered by Watson AI technology, I collaborated closely with the client Cognitiva to create a user-friendly and efficient chatbot dashboard for the Latino American market. AVI GO aims to provide companies with automated user assistants for their feedback channels, including the main website, Facebook, and WhatsApp, without requiring heavy investments in AI technology.
As the Senior UX Designer for the AVI GO project, a B2B-oriented chatbot powered by Watson AI technology, I collaborated closely with the client Cognitiva to create a user-friendly and efficient chatbot dashboard for the Latino American market. AVI GO aims to provide companies with automated user assistants for their feedback channels, including the main website, Facebook, and WhatsApp, without requiring heavy investments in AI technology.
Project Goals:
Create User-Centric Design: Ensure that the design of AVI GO prioritizes user needs and preferences, providing a seamless user experience across different feedback channels.
Enhance Usability: Develop a user-friendly dashboard that allows for easy navigation and interaction for both businesses and end-users.
Streamline Implementation: Simplify the process for businesses to adopt new technology by offering AVI GO as a 'Product as a Service,' reducing the complexity and barriers associated with AI integration.
Meet Tight Deadlines: Successfully deliver the project within the specified timeframe to meet client expectations and project milestones.
Create User-Centric Design: Ensure that the design of AVI GO prioritizes user needs and preferences, providing a seamless user experience across different feedback channels.
Enhance Usability: Develop a user-friendly dashboard that allows for easy navigation and interaction for both businesses and end-users.
Streamline Implementation: Simplify the process for businesses to adopt new technology by offering AVI GO as a 'Product as a Service,' reducing the complexity and barriers associated with AI integration.
Meet Tight Deadlines: Successfully deliver the project within the specified timeframe to meet client expectations and project milestones.
Test Steps:
User Persona Identification: Conduct thorough research to identify the target users for AVI GO, including businesses seeking automated user assistants for feedback channels.
User Persona Identification: Conduct thorough research to identify the target users for AVI GO, including businesses seeking automated user assistants for feedback channels.
User Journey Mapping: Map out the user journey for both businesses and end-users interacting with AVI GO, identifying key touchpoints and pain points.
App-Tree Development: Create a comprehensive app-tree structure for AVI GO, outlining the hierarchical organization of features and functionalities.
Product Thinking: Apply product thinking principles to ensure that AVI GO addresses real user needs and provides tangible value to businesses.
Wireframe Creation: Develop wireframes for AVI GO, focusing on the layout and arrangement of elements to optimize usability and functionality.
Mockup Design: Design high-fidelity mockups for AVI GO, incorporating visual elements and branding to create a visually appealing interface.
Interaction Design: Define interaction design patterns for AVI GO, including how users will interact with the chatbot dashboard and navigate through different sections.
Usability Testing: Conduct usability testing sessions with representative users to gather feedback and identify any usability issues or areas for improvement.
Iterative Design: Iterate on the design of AVI GO based on usability testing results and stakeholder feedback to continuously improve the user experience.
Project Delivery: Ensure timely delivery of the final product, meeting all project requirements and exceeding client expectations.
Conclusion:
The AVI GO project involved designing and developing a user-centric chatbot dashboard to streamline user feedback channels for businesses in the Latino-American market. Through rigorous research, design, and testing, we successfully created a user-friendly solution that meets client needs and enhances the overall user experience.
For more information about the product in the following link: https://cognitiva.la/2018/04/18/cognitiva-lanza-avi-go-el-asistente-virtual-inteligente-para-las-pymes/
The AVI GO project involved designing and developing a user-centric chatbot dashboard to streamline user feedback channels for businesses in the Latino-American market. Through rigorous research, design, and testing, we successfully created a user-friendly solution that meets client needs and enhances the overall user experience.
For more information about the product in the following link: https://cognitiva.la/2018/04/18/cognitiva-lanza-avi-go-el-asistente-virtual-inteligente-para-las-pymes/
